If you cancel:
- If you cancel within 24 hours of purchases made, you will receive a full refund.
- If you cancel between now and up to four (4) business days prior to your camp start date, you will receive a 100% credit for each session you purchased, less a $50 processing fee for each session you cancel, usable for future LOTUS offerings through August 31, 2025 and transferable to any family member.
- After four (4) business days prior to your camp start date there will be no credits or refunds given.
- If canceling for illness, you will be offered a free transfer to another week of camp. If you choose to decline, the standard cancellation policies apply. Proof of illness by written statement of a licensed physician may be required for any type of credit or refund offered by camp.
If LOTUS cancels:
- If we cancel due to state, county, or school health orders or mandates, you will receive a 90% refund to the original payment method and a 10% credit that can be used through August 31, 2025.
- If we cancel for any other reason, you can choose between a 100% refund to the original payment method, or a 100% credit that can be used through August 31, 2025.
- If we cancel in the middle of a weekly session due to state, county, or school health orders or mandates, you will receive a prorated credit based on the number of days canceled in that week that can be used through August 31, 2025.
What are the hours of camp?
Camp runs the weeks of June 10th to August 14th, M-F from 8:30 am – 4:00 pm (closed June 19th & July 4th). If there is enough interest, we will work on before & aftercare options.
Most weeks our focused curriculum starts in the mornings, so we strongly encourage campers to arrive by 9:00 am.
What is your transfer policy?
You may transfer to a different weekly session at any time, up until four (4) days before the start of the registered camp session at no charge, pending space availability.
* To submit a transfer request , please email: info@lotuschicago.org.
What ages can attend Camp Flight?
We offer our Camp Flight program for rising 4th, 5th, 6th, 7th, and 8th graders.
How will campers be grouped?
At Camp Flight, we will group campers by common grades. If our enrollment is skewed more heavily towards one age group, we may have 2 classes for one grade and combine the others. Our curriculum is carefully differentiated for each group offering.
Can my child attend with a camper aide?
While our camp isn’t specifically designed to accommodate campers with special needs, we believe that a great experience can still be had. We also welcome camper aides, provided that they go through our onboarding process prior to the start of camp. NOTE: This process needs to be completed before the start of your camp week.
We can usually accommodate most common needs and/or potential challenges, but we know that every person and family is unique. Please feel free to contact us at: liftingus.lotus@gmail.com for more information about whether our camp would be a good fit for your child.
Can my camper attend partial days/weeks?
Our camp is designed to unfold across five full days (Monday through Friday, 8:30am – 4pm). We recommend that campers stay for the full camp experience. We do not pro-rate for missed hours or days of camp.
How do you supervise campers?
We pride ourselves on a small group format where staff can work closely with campers and provide the personalized encouragement and support they need. During class time, we maintain a camper-to-staff ratio of 8:1. Camp Flight campers are never alone—even trips to the restroom happen with a buddy or in a group—and our staff is trained to take attendance during every transition.
Can my camper join their sibling/friend in an older/younger age group?
We carefully craft our curriculum to provide the perfect amount of challenge and fun for kids at every level. That’s why, unfortunately, we cannot group differently aged campers together.
What happens if the week of camp I want to enroll in is full?
If the camp week you want to enroll in or transfer to is already full, you can join the waitlist for that session online. It’s free to join a waitlist, and there is no obligation to enroll if a spot becomes available.
Is there a deadline to enroll in camp?
The enrollment deadline is May 31st, pending availability. But please note that we do expect camp to fill up quickly, so enrolling earlier is better to ensure your spot.
Do you have protocol in the event of an emergency, like a fire?
We have evacuation plans at our sites and camp staff is trained on what to do in the event of almost any emergency, including earthquakes, fires, airborne exposures and much more.
What are your COVID safety protocols?
The safety of our camp community is our top priority. Our camp site will follow the most current federal, state and local health guidelines regarding COVID-19. Our team will continuously monitor changes to the guidelines and update families of major changes.
Do you require parents to show an ID at check-out?
Yes, anyone who is picking up your child from camp must bring their ID and be listed on your child’s account as an authorized pick up.
What is your hiring process?
Our staff goes through a rigorous interview process that includes an application, in-person interview, reference check and criminal background check; leadership team members will attend additional one-on-one interviews. Those that meet our standard of excellence are invited to join the team. Once hired, all staff receive several hours of in-person training, followed by ongoing supervision and professional development provided by the Camp Director.
What if my child gets hurt?
We do everything we can to keep your campers safe, and we’re prepared to support them in the event of an injury. All camp staff Camp Directors and Assistant Camp Directors are first-aid and CPR certified. We notify parents of minor injuries (like scraped knees) during the check-out process every day. In the event of a more serious injury, we will call 911 if needed, and notify the parents or guardians immediately.
How do you handle serious allergies at camp?
We take allergies very seriously. As part of the enrollment process, you’ll complete a detailed Camper Information form with any information we should know about your camper’s allergies. We send this information to the staff at camp. Before camp begins, we welcome you to contact the Camp Director to talk through any concerns or specific instructions you may have.
Our camp location is nut-free. Our staff members are trained in how to recognize the signs of anaphylactic shock and administer an EpiPen, if needed. EpiPens brought to camp will remain with the camper and supervising staff members at all times.
